Privacy policy

The Play Pantry

Privacy policy

Last updated: 31st August, 2020

In short

Here at The Play Pantry, we take your privacy very seriously. The following page outlines our approach to data privacy and how we handle and process your data. 

When you shop at The Play Pantry, your order is processed by Big Cartel, and your payment via PayPal, Stripe or Square. This means we don't ever see your bank or card details as all transactions are handled by secure services.

Big Cartel, PayPal, Stripe and Square each have their own GDPR compliance and security measures in place to keep your data safe. The only information we ever see is your name, email and postal address details, which are used to complete your order. We don't store those anywhere other than within the secure systems we use and we would never dream of sharing or selling your information. 

Full policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from theplaypantry.co.uk (the “Site”).

Personal information we collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”. We collect Device Information using the following technologies: “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including email address, and phone number if provided.) We refer to this information as “Order Information”. When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

All transactions are handled by PayPal, Stripe or Square — we do not have any access to your financial information.

How we use your personal information

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: communicate with you; screen our orders for potential risk or fraud; and — when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Sharing your personal info

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Big Cartel and PayPal to power our online shop — you can read more about how Big Cartel and PayPal use your Personal Information here:https://help.bigcartel.com/privacy-policy and https://www.paypal.com/uk/webapps/mpp/ua/privacy-full. We also use Google Analytics to help us understand how our customers use the Site — you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Data retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. When deciding what the correct time is to keep the data for we look at its amount, nature and sensitivity, potential risk of harm from unauthorised use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements. For tax purposes the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they stop being customers. In some circumstances we may anonymise your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

Changes

This privacy policy may change or be updated from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact us

If you’d like more information, have questions, comments, or any other need to get in touch about our privacy policies if you have questions, please do so by e-mail to theplaypantry@gmail.com or by post to: The Play Pantry (FAO: Privacy Officer) 34 Station Road, Croston, Lancashire, PR26 9RJ